Refund & Access Policy
At LA CERISE, we stand firmly behind the academic rigor, empirical depth, and analytical utility of our research publications. We provide a transparent 30-day satisfaction guarantee on all paid monograph subscriptions and digital research dossiers.
1. 30-Day Money-Back Guarantee
If an institutional subscriber or academic partner determines that a purchased research monograph does not meet our stated methodological standards or fails to provide the analytical depth described in the abstract, you may request a 100% full refund within 30 calendar days of the acquisition date.
2. Refund Eligibility Criteria
To qualify for an immediate refund under our satisfaction policy:
- The request must be submitted within 30 days of the transaction timestamp;
- The inquiry must include your transaction identifier, invoice reference number, and the title of the monograph;
- A brief explanation outlining the analytical or technical deficiency encountered (to assist our editorial board in maintaining quality control).
3. Step-by-Step Refund Procedure
- Send an email to our support desk at [email protected] with the subject line “Refund Request — [Invoice Number]”.
- Our review team will verify the transaction within 24 business hours.
- Upon approval, the refund is initiated directly to your original payment method (SEPA bank account or credit card).
- Funds typically appear in your account within 3 to 5 business days depending on your banking institution.
4. Cancellation of Advisory Retainers
For ongoing institutional advisory retainers, cancellation may be requested with 14 calendar days’ advance notice prior to the next billing cycle. Any unused prepaid fees for upcoming research periods will be refunded on a pro-rata basis.
5. Direct Contact for Refund Inquiries
If you have any questions or require assistance regarding our refund policy, please contact our directorate:
LA CERISE — Directorate of Institutional Relations
10 CHEMIN du Bosquet, 84480 FRANCE
Telephone: +33 4 90 75 82 14
Email: [email protected]